Privacy Policy

1. Information We Collect

SM Properties & Management Services (“we,” “our,” or “us”) collects information you provide directly to us when you contact us through our website, WhatsApp, or telephone. This includes:

• Personal identification information: Full name, phone number, and email address
• Property preferences: Preferred localities in Pune, budget range, type of transaction (buy, sell, rent, invest)
• Communication data: Messages, inquiries, and correspondence you send us via WhatsApp, email, or contact forms
• Usage data: Browser type, IP address, pages visited, and referring website (collected automatically via standard web technologies)

2. How We Use Your Information

We use the personal information we collect solely to:

• Respond to your property inquiries and provide personalized real estate advisory
• Schedule property site visits and coordinate with developers on your behalf
• Send relevant property listings, market updates, and offers that match your stated preferences
• Process home loan applications and coordinate with our banking partners
• Improve our website and service quality through anonymous analytics
• Comply with applicable legal, regulatory, and compliance obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Sharing & Disclosure

We may share your information only in the following limited circumstances:

• Developer partners: With reputed builders and developers in Pune, to facilitate property inquiries and site visits on your behalf, only with your knowledge
• Banking partners: With lending institutions when you request home loan assistance, strictly for processing purposes
• Legal compliance: When required by applicable Indian law, court order, or governmental authority
• Business transfer: In the event of a merger, acquisition, or sale of assets, with appropriate confidentiality protections

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations. Typically, client inquiry data is retained for a period of 3 years from the last interaction, after which it is securely deleted or anonymized.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure communication channels (HTTPS/SSL), restricted access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention obligations
• Opt-out: Unsubscribe from marketing communications at any time by contacting us directly
• Objection: Object to processing of your data for specific purposes

To exercise these rights, contact us at smprop070@gmail.com or call +91 8007651812.

7. Cookies & Tracking

Our website may use standard browser cookies to improve user experience, track page visits, and remember your preferences. We use Google Analytics (or similar tools) in anonymous mode to understand aggregate site traffic. No personally identifiable information is stored in cookies. You may disable cookies through your browser settings without affecting your ability to use our services.

8. Third-Party Links

Our website may contain links to third-party sites including WhatsApp, Google Maps, and builder websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated effective date. Continued use of our services following the posting of changes constitutes your acceptance of those changes.